Top Queries

You can track your orders in ‘My Orders.’

What is Try and Buy Service?

Why are there different prices for the same product? Is it legal?

I saw the product at Rs. 1000 but post clicking on the product, there are multiple prices and the size which I want is being sold for Rs. 1600. Why is there a change in price in the product description page?

How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

How will I identify a genuine appointment letter?

Why will ‘My Cashback’ not be available on Tantukari?

How do I cancel the order, I have placed?

How do I create a Return Request?

I have created a Return request. When will the product be picked up?

I have created a Return request. When will I get the refund?

Where should I self-ship the Returns?

I have accumulated Tantukari Points in my account. How can I redeem them?

Terms and Conditions

You can view the Terms and Conditions here.

Social Carnival Event

What is Tantukari Social Carnival?

Tantukari Social Carnival is a social-commerce event to be held on 11th Nov, ‘21 exclusively on Tantukari mobile app (“Platform”), in which fashion and beauty content creators will feature their looks and chosen products on Tantukari Studio (“Studio”) and Tantukari-Live (“M-Live”). Along with this, Tantukari Fashion Superstar (“MFS”) Season 3 would also premiere on Studio on the same day.

Customers can share their feedback by writing to [email protected]

What is Tantukari Studio, and how can I shop through Tantukari Studio ?

Tantukari Studio is an on-demand influencer-led content platform where you can view content (images/videos/polls/quizzes) posted by influencers and brands. You can also shop for select products featured on the Studio posts.

You can access Studio by clicking on “Studio” icon in the bottom navigation pane on the Tantukari app. To shop for products featured on the post (or similar products), click on “Shop Products” on the bottom left of the post.

You can either wishlist products by clicking on the wishlist (heart) button or go to the detailed product page by clicking on the image of the product. From the product page, you can add the product to your cart, and check out.

What is Tantukari Live, and how do I shop through Tantukari Live?

Tantukari Live is a live shopping construct where fashion influencers will be livestreaming and featuring products and looks, which can be bought by the customers. Users can ask questions in comments, wishlist and/or shop the products being shown by the influencers in real time.

The ongoing live streams can be accessed at any point of time by going to Studio, and clicking within the “live shopping with top influencers” widget. Once in the live stream, you can check the featured products in the product carousel at the bottom of the page. On clicking any of the products, a mini product page opens up where you can choose the size you want to order. You can then go to your cart to check out by clicking on “Go to Bag”.

How can you sign up to be an influencer on Tantukari Studio or Tantukari Live?

You can sign up to be an influencer on Tantukari by registering on Representatives from Tantukari will reach out to you for the next steps.

How do I redeem the MLive Coupons which I saw Influencers calling out in live streaming?

The coupons that are shown in MLive will also be available on the cart page. Click on Apply Coupon option in cart page to view all the eligible coupons.

Shipping, Order Tracking & Delivery

You can track your orders in MyTantukari


What is Tantukari’s Convenience Fee?

A Convenience Fee of Rs. 99/- will be applicable to the orders under Rs. 799/-, and Rs.49/- will be applicable for the orders with only personal care items under 499/-.

  1. If the order is cancelled, lost or un – delivered to your preferred location, we will refund the complete order amount including the convenience fee, if paid online.
  2. If you return an order delivered to you, order Convenience Fee will not be refunded. However, if you self – ship your returns, we will reimburse self – shipment charges based on Tantukari ‘s Returns Policy. For accounts whose return behavior violates our fair usage policy, Convenience fee will be non – refundable irrespective of order value.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

What is Tantukari’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our customer friendly return policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect a Convenience fee for all orders and disable the cash-on-delivery option for accounts that have a high percentage of returns and shipments not accepted by the value of orders placed.

**Further, upgradation to a higher Tantukari Insider Tier under the Tantukari Insider Program will not be approved for such accounts.

**Tantukari reserves the exclusive discretion to terminate your user account on the Platform if it believes that your usage of the Platform is in violation of the Fair Usage Policy and the Platform’s Terms of Use.

How do I check the status of my order?

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

How can I check if Tantukari delivers to my PIN Code?

You can find out if Tantukari delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

How are orders placed on Tantukari delivered to me?

All orders placed on Tantukari are dispatched through our own courier service – Tantukari Logistics or through other courier partners such as Blue Dart, Delhivery Etc.

Does Tantukari deliver products outside India?

No. At this point, Tantukari delivers products only within India.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

Please do not use the item for which claim is being raised.

You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users

The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

Failure to provide adequate information about the case.

Failure to provide snapshots of the packet and box(if any)

If a pilferage delivery was received, pilferage claims must be made the same day.

You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end.

You have used the item for which claim was raised.

In case of a component missing from a multi-component item such as Kurta, Bed – sheets, inner wear sets etc.only exchange return option would be provided basis serviceability and product type

Cancellations and Modifications

You can cancel your orders under MyTantukari


What is Tantukari’s Cancellation Policy?

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

Can I modify the shipping address of my order after it has been placed?

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘change address’ option which is available under ‘My order’ section of App/Website/M-site

How do I cancel my Order?

Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel

I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.

Returns and Exchange

You can return/exchange your orders in MyTantukari


What is Tantukari’s Return and Exchange Policy? How does it work?

Tantukari’s returns and exchange policy gives you an option to return or exchange items purchased on Tantukari for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
  2. Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Tantukari credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Tantukari for same or different sizes of same style or for any other item of the same or different value from Tantukari within the specified exchange period subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:

  1. Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
  2. Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
  3. Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
  4. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
  5. Under Exchange Policy,

a) If you choose to exchange the item purchased by you on Tantukari within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.

b) If you choose to exchange item purchased by you on Tantukari for any other item of the same or different value from Tantukari. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.

c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Tantukari as the case may be, for an exchange.

d) Applicable refund for exchange will be trigger post successful pick of original item from you.

6) Exchanges are only allowed for pincodes which are serviceable for an exchange.

7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.

8) Non- returnable products/categories cannot be exchanged.

9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.

10) Tantukari shall reserve the right to restrict exchange of the items purchased on Tantukari if customer in any way breaches or misuse this policy, as determined in Tantukari’s sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

11) Tantukari will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Tantukari would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

To return a product to Tantukari, please follow these steps:

You can return products purchased from Tantukari within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

  1. Create a ‘Return Request’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
  2. We offer pick-up facility in selected locations basis our courier serviceability.
  3. If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.


How do I place an exchange request on Tantukari?

If you would like to exchange products purchased from Tantukari, please follow below mentioned steps:

  1. You can create exchange for products purchased from Tantukari within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
  2. Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
  3. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
  4. At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.

What is No Questions Asked Returns?

Once you create a return via App / Desktop as per the returns policy, Tantukari will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

Why has my return been put on hold despite No Questions Asked Returns Policy?

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.

What is Instant Refunds?

Upon successful pickup of the return product at your doorstep, Tantukari will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.

Why have I not received my Refund despite Instant Refunds policy?

For refunds taken into source accounts via UPI & Wallet, your refund will reflect instantly(48hrs in case of delay).For refunds taken to source accounts (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.

How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Tantukari as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

  1. NEFT – 1 to 3 business days post refund initiation
  2. Tantukari Credit – Instant
  3. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
  4. PhonePe wallet –Instant

Please note, Tantukari initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Tantukari warehouse. In case of any refund discrepancies, Tantukari may at its sole discretion, request you to share with us a screenshot of your bank statement.

Note : You can add and maintain up to 5 bank accounts for NEFT/IMPS refunds. If you wish to add a new bank account over and above the five bank accounts already linked to your Tantukari account, please delete an existing bank account. This activity can be done a maximum of 5 times a year.

How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.

Does Tantukari pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

  1. We will pick up the return within 4 – 7 days from the request placement date.
  2. Please keep the return shipment ready.

How can I Self-Ship the product to Tantukari?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

  1. It should capture the weight of the return package.
  2. Residential/office address, destination address, shipment date, amount and other details should be mentioned.
  3. The information on the receipt should NOT be edited/over-written.
  4. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.

This is subject to your returns being inspected and successfully processed upon receipt at our end.

Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities listed below. Please ensure that you specify the name of the seller you purchased the products from (You can find the seller name on your order invoice) and dispatch the package to the address listed below. Kindly do not send it to any other address as the return package would not be treated as accepted.


SY 209 / 2 & 209/4, PKV Warehouse, Soukya Road, Koralur Village, Bangalore – 560067,


Khasra no – 1031/1 1032/1,Near grand Shobha hotel, Mahipalpur Village, New Delhi -110037,


Survey Nos 42/2,42/3,51/2,51/3,51/4,51/5B(old sno.51/51A+B), 51/5A+6B,51/5B+6A,51/6,57/17,57/18, K Square Logistics Park, Prakhhyat Infraprojects Pvt Ltd, Building No 9, Near Padgha Toll Naka, Mumbai Nashik Highway, Tal -Bhiwandi, District Thane, Maharashtra -421302, Maharashtra


Instakart Services Pvt Ltd, 430, Pashupati bhattacharjee Road PS-Behala,PO-Paschim putiary Kolkata-700041 (Packages sent through courier company “DTDC courier” are not accepted, please refrain from shipping your product through them.)

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Tantukari assumes no liability in this regard. For more details, please call our customer care.

Why did the pick up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Tantukari assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.